ICT Documentation Apple MAC Tips & Tricks Can’t update Google Chrome on a Mac

Can’t update Google Chrome on a Mac

    Can’t update Google Chrome on a Mac

    Issue

    When you check for Google Chrome updates on your Mac, you may encounter specific error messages. This may happen if the Mac mechanism that checks for application updates, also known as Keystone, has failed to work properly.

    1. In the Finder menu at the top of your window, select Go > Go to Folder > ~/Library/Caches.
    2. Delete the following file (if present): com.google.Keystone
    3. Now delete this file (if present): com.google.UpdateEngine
    4. Try to update Google Chrome again.

    If the problem persists, follow these instructions:

    If you’re uncomfortable using Terminal to run commands, you may want to consult a computer technician before you start.

    1. Quit Google Chrome and any other Google applications.
    2. In the Applications menu at the top of your window, select Utilities.
    3. Double-click the Terminal programme.
    4. Run the following command. Be careful to enter the command exactly as written:
      ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall
    5. Now run this following command. Again, carefully enter the command exactly as written:
      sudo /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall
    6. Download the Google Software Update installer.
    7. Double-click the downloaded "googlesoftwareupdate-version#.dmg" file to open the disk image.
    8. Inside the disk image, double-click the "GoogleSoftwareUpdate.pkg" installer.
    9. Follow the on-screen prompts to reinstall the Google Software Update.
    10. Eject the "GoogleSoftwareUpdate" disk image.
    11. Restart Google Chrome.
    Page last modified 09:29, 11 Nov 2014 by khtran

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